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HASHBEAR After-sales Privacy Policy

小编 Website Agreement 2025-08-04 75 View

Effective Date: August 1, 2025

Update Notice: This agreement may be updated due to business adjustments. Please regularly visit the official website link to check the latest version.

 

 

I. Scope of Data Collection.

When you apply for after-sales services (repair / return and exchange), we may collect the following information:

Identity Information:

Name, contact phone number, and delivery address (for service delivery)

Device Information:

Mining machine SN code, fault description, and purchase certificate (for warranty verification)

Service Process Information:

Maintenance records, inspection reports, and communication records (for service quality tracking)

Special Notes:

We will never collect: Your cryptocurrency wallet private keys, mining pool account passwords, and other asset-related sensitive information; You need to back up by yourself:

Please remove personal configurations in the mining machine

(such as mining pool address, wallet address, etc.) before repair.

 

 

II. Purposes of Data Use

 

Data Type Usage Scenarios Legal Basis
Identity Information Logistics delivery, service progress notification, warranty eligibility verification Fulfillment of contractual obligations
Device Fault Information Technical analysis, product optimization, spare parts allocation Legitimate rights and interests (product improvement)
Communication Records Customer service training, dispute handling User consent

 

 

III. Data Sharing and Disclosure

We only share data in the following necessary scenarios:

Sharing with Partners

- Logistics companies (only providing name/address/phone number required for delivery)

- Authorized repair centers (only sharing device SN code and fault description)

Legal Requirements

Disclosure as required by regulatory authorities and judicial institutions in accordance with the law

Security Commitment: All partners have signed confidentiality agreements, which prohibit the use of data for any purposes unrelated to after-sales services.

 

 

IV. Data Storage and Protection

Storage Period

  • Identity information: Automatically anonymized 6 months after the completion of after-sales services
  • Equipment maintenance records: Retained for 1 year after the mining machine is scrapped (for quality traceability)

 

Security Measures

  • Technical level: SSL encrypted transmission, isolated storage of maintenance data
  •  Management level: Employee confidentiality training, hierarchical access control based on permissions

 

 

V. Your Data Rights

You may apply through the customer service email (dax@dongaoxiong.com) to exercise the following rights:

Right Operation Instructions
Right of Access Obtain a copy of your personal data held by us
Right to Rectification Modify incorrect information such as contact phone number and address
Right to Erasure Request the deletion of identity information after the completion of after-sales services (without affecting the device warranty records)
Right to Lodge a Complaint Lodge a complaint with the local data protection regulatory authority

VI. Protection of Children's Privacy

Our services are not intended for users under the age of 16, and we will not actively collect children's data.

 

 

VII. Agreement Updates and Contact Information

Major changes will be notified through official website announcements or emails;

Email for privacy-related inquiries: dax@dongaoxiong.com (responses will be given within 3 working days).

 

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